Frequently Asked Questions

1. When will I receive my first Issue?

   Once your payment is processed you will receive an order confirmation email from Indiamags showing your subscribed magazine and payment  details .  

   Your order is processed within 24 hours of receipt of the order. However, the process at the publishers end normally takes 2-4 weeks. 

2. It has been over 2 months and my subscription has not started. What should  I do?

Generally, your magazine subscription should start within 4–8 weeks. If you have not received your first magazine after 8 weeks, please write to us at care@indiamags.com or call our customer support no.  +91 8850533661. Request you to mention your order number, full name, and delivery address to help us contact the publisher and get a solution.

3. I received the first issue of the magazine but the assured gift didn’t come along with it? What should I do?

Gifts and special offers normally take 3–4 weeks after the subscription starts. Free gifts and special offers are sent separately by the publisher. Please take a note it will not arrive with the first issue of your magazine.

4. Can I cancel my subscription?

Subscription can be cancelled only if, camcellation request is made within 1- 2 days of placing the orders. Post that order cancellation is subject to publisher approval.

At any given point team Indiamags will ensure to safeguard it's customers interest. 

5. Can I get a refund?

Yes, you will get refund, subject to fulfillement of conditions mentioned for cancellation of subscription. Discontinuation of ongoing subscription is subject to refund on pro- rata basis.

Gifts/Gift cards are non-refundable.

6. I entered my payment details and place an order – and all I got was a blank screen! I got charged but don’t have the order details. What now?

We’re really sorry for the inconvenience. You will receive a call from team Indiamags customer support on the same day as you place the order and your subscription order will be completed offline. We suggest you do not try booking again as you may end up paying twice. 

Alternatively, you can also write to us on care@indiamags.com or call our customer support no.  +91 8850533661

7. What happens to my money if the transaction is failed or cancelled for any reason?

In case your transaction is not successful or you have cancelled the order, the payment gateway will automatically return the amount to your account. In case you have not received the money back, please email us your full details on care@indiamags.com or call our customer support on +91 8850533661. 

8. How do I know if my subscription order has been placed?

You receive an email from indiamags.com confirming your order details on the same day as you have placed the order.

9. Can I renew my subscription through IndiaMags?

Yes, you can certainly renew your subscriptions through Indiamags. We will send you reminders through WhatsApp and e-mailers before the expiry of your existing subscription. To process your renewal order we will require your existing subscription details and previous order details.

10. Is it possible to subscribe for another person through my account?

Yes, just enter the details of the person you want to subscribe for when you’re asked to enter shipping details at the time of placing the order.

11. Can I gift a magazine subscription to someone?

Absolutely! All you have to do is specify the address of the person in the shipping details during the checkout process. We will send a gift card on your behalf to this person letting him/her know of the magazine subscription. Alternatively, you could also buy a voucher on the site and we will ship it to the person on your behalf. They could then choose the magazine title they wish to subscribe.

12. Can I place a bulk order on IndiaMags?

Yes, we do take bulk orders for personal gifts, corporate gifts and gifting your employees under rewards and recognition progrmme. For special pricing please connect with our customer support on +91 8850533661 or write to us on  care@indiamags.com

13. How do I change my address?

At any given time during the active subscription you can change your address. Just send an email to  care@indiamags.com or connect with our customer support on +91 8850533661

14. What are the payment methods/ options?

The following modes of payments are available:

1. Domestic and international credit cards issued by banks and institutions that are part of the Visa, MasterCard and American Express Network
2. Visa Debit cards
3. Net banking and direct debit payments from selected banks in India.
4.  UPI ID: whusoecommercesolutionsprivate.limited.eazypay@icici
5. QR Scanner:  
   

15. What currency can I use to pay for the order?

Only in Indian Rupees (INR)

16. I paid for the wrong product what do I do?

You can request for change in product subscribed. Please send us the details to our email address, care@indiamags.com  or connect with our customer support on +91 8850533661.

17. Is there any cash on delivery option? How does that work?

Currently, we don’t offer cash on delivery option. However, on the payment option, you can choose cheque/ funds transfer / money order option and locally deposit the cheque in icici bank or kotak bank.

18. Can I do a cheque deposit or send a cheque to you?

Yes, we have bank accounts with ICICI Bank. You can deposit your cheque locally in these accounts or courier it to us. The details are available on the payment screen, along with the address, the IFSC code, and the bank account number. It is very easy to make a local cheque deposit.

Once you drop a cheque locally at your bank, just write a mail to us at care@indiamags.com giving cheque details.

19. What should I do if my bank does not have an online payment facility?

On our website, you will find a list of banks that support online payments. If your bank is mentioned, then you will be able to get the facility; otherwise,  y ou can still make payments using your credit card or Visa debit card on the site or you can make UPI Payments.

20. What should I do if my bank is not authorized for e-payment?

If my bank is not authorised for e-payment, then your options are to use a credit card or a debit card. You can also send us a cheque and upon the clearing of the cheque we will process your respective order.

21. What is the timing for making payment through internet?

Payments can be made 24x7 using the payment gateway. NEFT and RTGS timings would be as per RBI and bank rules. Those would be available on the bank's site.

22. If I encounter any problem while making e-payment through internet, whom should I contact?

You can call us at our customer service number, +91 8850533661 between 10 a.m. and 6 p.m., 6 days a week, or email us at care@indiamags.com and we will help you with all your queries.

23. How will it appear in my credit or net banking statement?

The transaction ID in the name of WHUSO Ecommerce Solutions Pvt. Ltd. will be on your card statement.

24. Do I have to pay for credit card or net banking transaction?

There are no extra charges for credit card or net banking charges unless they are levied by your bank.

25. Do you have EMI options, if yes, what are the options?

Currently, we don’t offer EMI options; your bank might offer you EMI options once the transaction has been done.

26. Do you accept pre-paid cards, if yes, which ones, and are there any charges?

Sorry, currently, we don’t accept prepaid cards.